Services
Focus3, Inc
7780 Brier Creek Pkwy
Suite 420
Raleigh, NC 27617
888-736-2873
Support:
support@focus-3.com
Sales:
sales@focus-3.com
General Inquires:
info@focus-3.com
Services
Technical Support & Customer Care
A key component of every successful technology solution is knowledgeable and responsive technical support. Focus-3 offers a no-nonsense approach to delivering the help you need, when you need it. There are no confusing, tiered service-levels or support packages that require additional contracts and commitments. All of Focus-3's technical support and customer care services are included, at no extra charge. And because we host your application at our state-of-the-art data center, all maintenance, version upgrades, and data back-ups are also included free of charge.
Our technical support & customer care services includes:
- Unlimited e-mail help desk support
- Live phone support *
- Quarterly check-up
- Unlimited support cases/requests
- Prompt response times
- On-demand, easy-to-use product help feature
- Free version upgrades, general application maintenance and data back-ups
For those customers with specific support needs such as additional application customization, custom reports, additional training or other special requests, we provide personal consultation through our Professional Services team at an additional cost.
* 8:30AM - 5:30PM EST, Monday - Friday, Excluding Holidays. Off-hour requests are handled the next business day.